The senior staff of the department include:
Mr. Kamal Mohammed Al Lawati, Director, Patient and Public Relations
Mr. Khalfan Rashid Al Mandhari, Head, Public Relations
Mr. Ali Mohammed Al Jabri, Head, Patient Services
Mr. Abdullah Khamis Al Amry, Head, Security
Mrs. Majida Al Kindy, Head, Medico-Social Work
Mr. Ali Abdul Latif, Senior Patient Relations Officer.
Public Relations Section
To prepare and forward suggestions and recommendations which will help to upgrade ‘Patient Services’.
Follow-up on issues and problems of the hospital with Police and Courts.
Welcome and receive the hospital’s guests.
Organize the publicity for conferences and symposiums.
Media follow-up, publications on issues related to the hospital, and forward replies on such matters accordingly.
Educate visitors and patient's relatives.
Coordination with (VIP) patients for special rooms and their appointments.
Patient Affairs Section
Supervise Patient Service staff on duty.
Supervise the reception counter.
Solve ward related problems with patients and their relatives.
Man the Information Office, in case of a disaster.
Liaise with police stations with respect to victims of road traffic accidents (RTA) and deaths in hospital.
Temporal deposit of personal assets.
Delivery of dead bodies to their concerned relatives.
Social Guide Section
Consider patient’s social and psychological problems.
Advise and guide chronic patients on social and psychological attitudes.
Consider and follow up referred cases from specialty clinics.
Coordinate with the Ministry of Social Development (MSD) for granting of welfare to low-income patients.
Collaborate with the Literature Faculty of the Sultan Qaboos University (SQU) to train their Social Science undergraduate students.
Supervise and follow-up hospital security.
Prepare and forward periodical reports regarding hospital environment security.
Check up continuously on security personnel to see if they are on their locations.
Follow-up security supervisors and guards as per the agreement accordingly.
Forward important suggestions which will enable upgrading of security activities and procedure.
Coordinate together with wards and move-out non-authorized visitors from the hospital.